Workplace Wellness is committed to protecting the privacy of your personal information and we appreciate your trust that we will do so carefully and sensibly.
How we collect your information
We primarily collect your personal information directly from you, for example through meetings, conferences, correspondence with you, telephone conversations and emails. We will only collect information about you from third parties in specific circumstances, for example, a referral form sent to us from another Organisation/Agency or telephone conversations with another Organisation/Agency. If we do collect your personal information in this manner, it will only comprise of your name, contact details, and details relevant to the nature of the referral or service you will be accessing.
Kinds of information that we hold about you
We only hold information about you if it is relevant to the service you are receiving.
Generally, information we hold will include your name, contact details and circumstances specific to the nature of the service you are receiving. This could include information about your family and other key relationships gathered in the course of an intake and/or assessment process, as necessary.
We may also hold sensitive information about you such as information about your health if it is relevant to providing our services to you.
How we hold your information
Any information we hold is secure and is stored either in hard copy or electronic form, or both. Workplace Wellness will endeavour to take all reasonable steps to ensure the security of our system and to protect your information from misuse, interference and loss as well as unauthorised access, modification or disclosure.
How we use your information
We may use your Personal Information and Sensitive Information for the following purposes:
- to confirm your identity;
- to contact you directly about our services;
- to provide you with products and services requested and to follow up or pursue any queries you make;
- to share it with our related entities, subsidiaries or other specialist providers as required to perform functions on our behalf;
- for other purposes set out when your information is collected;
- for disclosures required by law, regulation or court order;
- to provide data to Government departments and agencies who provide funding for our services; and
- to conduct internal client research and assessment.
How we disclose your information
We will only use personal information that you provide to us through this site for the purposes for which you supplied it and such use will be in accordance with the Act and the APPs.
We generally do not share your personal information with others unless this is necessary for the purpose for which you gave us the information.
Sharing of information:
We may, during the ordinary course of providing you with our services, be required to disclose certain information to third parties who are also bound to comply with the Australian Privacy Principles. We may also outsource certain business functions to other organisations. Your Personal Information and Sensitive Information will, as required from time to time, be disclosed or transferred to other organisations to allow them to assist us to provide you with services.
It is very unlikely that we will disclose your personal information to overseas recipients. If we transfer your Personal Information and/or Sensitive Information outside Australia, we will comply with requirements of the Act that relate to transborder data flows. While we will not directly disclose your Personal Information and/or Sensitive Information to overseas recipients without your consent, the entities to which we may disclose your Personal Information and/or Sensitive Information may do so. We are unable to say what countries, if any, those recipients are likely to be located in.
It is implied in every engagement with you that we have your consent to make all necessary and reasonable disclosures to others. It is also implied that we have your consent to determine if another party has a genuine need to obtain access to your personal information. In circumstances which fall outside those circumstances set out above, we will seek your consent before using or disclosing the information.
Where we use your personal information to send you marketing information by email, SMS, MMS or other electronic means we may do so with your express or implied consent. Consent may be implied from our existing business relationship or where you have a reasonable expectation of receiving an electronic marketing communication.
Every directly addressed marketing contact sent or made by Workplace Wellness will include a means by which you may unsubscribe or opt out of receiving further marketing information. Additionally, you may instruct us at any time to remove any previous consent you provided to receive marketing communications from us. Requests should be directed to [insert contact email].
How we secure your information
We hold all hard copy and electronic records of personal information in a secure manner to ensure they are protected from unauthorised access, modification or disclosure. All workers follow strict information handling procedures, and access is only available to those who require it in the provision of service to you. We delete your personal information in a secure manner once it is no longer needed or required to be kept by law.
We are happy to provide you with access to any personal information that we hold about you. If it is wrong, please ask us to correct it. To ask for access and correction, see our contact details.
Feedback and complaints
Workplace Wellness welcomes ideas and feedback about all aspects of the its site. Workplace Wellness stores feedback that users send to us. This feedback may be used to administer and refine the service we provide and may be shared with Workplace Wellness partners either in aggregate form or with specific identifying characteristics removed.
If you have any complaints about our dealings with your personal information including any breaches by us of any Australian Privacy Principles or any questions regarding this Privacy Statement you are able to submit that complaint or query by contacting us at [insert].
Should you not be satisfied with the resolution of any complaints made you are able to seek further redress through the Office of the Australian Information Commissioner (see http://www.oaic.gov.au/ for further information).
Should you have any queries, complaints or comments, please contact our Privacy Officer in writing by post or email at:
Attn: Privacy Officer
PO Box 2174, Toowoomba, Queensland 4350